Out of Hours

In the case of a medical emergency outside of normal surgery hours please call the usual surgery number where a recorded message will advise you how to contact the duty doctor. Out-of-hours cover is provided by the practice in conjunction with the Kensington, Chelsea and Westminster out of hours service on 111. The NHS 111 is free to call from both landlines and mobiles.

Remember: there will always be emergency appointments available each morning for urgent medical problems, so if possible please wait and contact the surgery at 9:00am.

NHS 111

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next